Refunds & Shipping

I DO NOT LIKE THE ITEM I PURCHASED CAN I GET A REFUND ?

ACELURE UK do not accept returns on specially made & personal items of clothing. Orders must be canceled within 24  hours of your order. You can return all other items within 30 days of delivery for full refund.

All our Canvas are custom made and built and being crafted and adjusted by hand to make sure it has the best quality in order to satisfy your needs. Our team works extremely hard to produce the best products for our customers, therefore we STRICTLY DO NOT offer refunds on orders made by mistake, dissatisfaction, or change of mind. Once an order is placed, the item is considered sold.

However, if your item arrives damaged or broken for some reason, please contact us within 10 days after delivery and we will be happy to send you a replacement. 

I HAVE NOT RECEIVED MY PACKAGE CAN I GET A REFUND ?

Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.

But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 60 business days, contact us and we will refund 100% of your order.

When your shipment finally gets to you after those 60 business days, it is yours to keep, even if we have already refunded your entire order.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND ?

Please allow 3-7 business days for the refund to be reflected onto your method of payment.

WHAT TYPE OF PAYMENT DO YOU ACCEPT ?

We currently offer Visa, Mastercard, AmericanExpress, PayPal GooglePay and ApplePay as payment methods.

We are NOT accepting cash on delivery.

WHEN WILL I RECEIVE MY TRACKING NUMBER ?

We allow 24 hours for our customers to cancel their order.

After that 24 hours, we will process your order and get it ready for shipping. Which take 1-3 business days.

You will receive an email as soon as it ships with all tracking details.

HOW MUCH DOES SHIPPING COST ?

The shipping cost is currently FREE for your entire order.

EXCEPT Qatar, Kuwait, Suriname, Lebanon, Netherlands, Finland, Mexico, Jamaica, Ghana, Uganda, Trinidad and Tobago, South America and South Africa these countries except where the vendor is within that country for security reasons have to use an express courier service

WHY HAS MY TRACKING NOT BEEN UPDATED ?

When a tracking number does not update for a while, it simply means that the package is in route to your country. Once the package has cleared your customs, the tracking info will be updated and a more accurate delivery time will be given. Please be patient and you will see an update soon.

IS SHIPPING DOOR TO DOOR ?

Please be aware that deliveries are not always guaranteed to your doorstep.

ACELURE UK  is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

Therefore, carriers may request customers to collect orders from their offices.

HOW DO I CHECK MY TRACKING NUMBER ?

Once you have made your purchase please allow 1-5 business days for processing and you can track your order on your Country Post Office Website or from the shipping confirmation email link.

WHERE DO YOU SHIP FROM ?

We ship directly from the manufacturer (USA, China, Europe,  Africa, Caribbean). We have multiple fulfillment centers if you ordered multiple items please note that they may arrive separately. 

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at info@acelure.net as soon as possible.

ACELURE UK is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

ACELURE UK will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER ?

We process our customer orders within 1-3 business day after we receive them. We will forward the tracking number to you as soon as the product ships.

We ship worldwide in most countries. Please note, Qatar, Kuwait, Suriname, Lebanon, Netherlands, Finland, Mexico, Jamaica, Ghana, Uganda, Trinidad and Tobago, South America and South Africa are excluded FROM FREE DELIVERY.

We ship by:

Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

Shipping Method Delivery Time Area
Super Savings 7-15 Business Days North America (USA )
7-15 Business Days Oceanica (Australia)
7-15 Business Days Europe (France Germany Belgium Luxembourg Netherlands)
7-15 Business Days Europe (Sweden Portugal Italy)
7-15 Business Days Europe (England)
7-15 Business Days Europe (Finland Iceland Switzerland The Czech Republic Greece Austria)
7-15 Business Days Europe (Norway Denmark Sweden Ireland Luxembourg Switzerland The Czech Republic Slovakia Poland Slovenia Romania Hungary Latvia Lithuania Estonia)
7-15 Business Days North America (Canada Mexico)
7-15 Business Days South America (Columbia Chile Peru Argentina Venezuela Ecuador)
7-15 Business Days Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Iran Israel Saudi Arabia Cyprus Palestine)
7-15 Business Days Europe (Croatia Ukraine Georgia Spain Russia)
7-15 Business Days Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d’Ivoire Togo Sultan Guinea)
7-15 Business Days Oceanica (New Zealand)
Expedited Shipping 3-6 Business Days Europe (Norway Denmark Sweden Finland France Ireland Belgium Netherlands Luxembourg Switzerland Germany Austria The Czech Republic Slovakia Poland Spain Portugal Italy Croatia Slovenia Romania Greece Hungary Ukraine Latvia Lithuania Georgia Estoni)
Europe England
3-6 Business Days North America (USA Canada Mexico)
3-6 Business Days South America (Columbia Chile Peru Brazil Argentina Venezuela Ecuador)
3-6 Business Days Asia (Korea Japan Philippines Vietnam Thailand Singapore Malaysia India Pakistan Kazakhstan Israel Saudi Arabia Cyprus Palestine)
3-6 Business Days Africa (Egypt Libya Morocco South Africa Niger Ghana Cote d’Ivoire Togo Sultan Guinea)
3-6 Business Days Oceanica (Australia New Zealand)

Note: In some circumstances, you may have to collect your package from the post office
.

WHO ARE WE ?

We are a new company located in Surrey United Kingdom operating an online store.

IS MY PERSONAL INFORMATION SAFE ?

ACELURE UK offer the highest security solutions to protect your personal information.
Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer)
which is used on the internet for payments to be processed safely.

HOW DO I CONTACT ACELURE UK ?

You can contact us via the Contact form on our website: http://acelure.net/contact

You can contact us via Facebook Messenger here: https://www.facebook.com/acelure

For all requests concerning your orders, please send us a message via our Email address here: support@acelure.net

A customer service representative will answer all your requests within 24 to 48 hours.